Frequently Asked Questions
Everything you need to know about your Kozmo Shoes experience.
How do I determine my correct shoe size?
We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between our athletic and formal collections.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure the soles are unmarked; we recommend trying your shoes on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pair sooner.
Are Kozmo Shoes made from genuine leather?
Yes, our premium collections use top-grain Italian leather. We also offer a dedicated vegan-friendly line made from high-quality synthetic microfibers designed for durability and breathability.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.